Two Taxi Drivers
The first one took additional care and responsibility i.e. searched bus ticket counter, found the particular bus for Mysore and boarded me in the bus. While the second one dropped me at Dumdum town hall instead of Nager Bazaar town hall. The first one helped me out of context while the second one cheated me i.e. did not take to the destination for which I had deposited money at pre-paid taxi counter.
I rewarded the first one with additional money but complained to the manager of pre-paid taxi counter against the second one. There was much likelihood that I might face difficulties by the first one in the night but the second one cheated me in the broad daylight.
Service delivery differs from person to person and has its own reward and recognition.